WEBSITE INFORMATION

Privacy Policy

Effective date: 21 July 2026. This policy applies to the public CLOUDE website. Linked services such as CLOUDE Care may provide additional notices for their specific functions.

CLOUDE respects your privacy. This policy explains how information may be handled when you visit our website, contact us, use WhatsApp, launch ComfortCode™, or follow links to CLOUDE Care.

Information you choose to provide

When you contact us by phone, email or WhatsApp, you may provide information such as your name, mobile number, email address, city, product interest, hospitality requirement or the contents of your message. Warranty and product-registration information is handled through CLOUDE Care.

Website and analytics information

With your permission, we may use optional analytics to understand page visits, device type, referral source and interactions such as ComfortCode™, IHE meeting, warranty and contact clicks. We do not intentionally use this website to collect payment-card information.

How information is used

To answer product, dealer, hospitality and support enquiries.
To provide ComfortCode™, warranty and customer-care journeys.
To improve website performance, content and customer experience.
To protect our services, prevent misuse and meet legal obligations.

Sharing and service providers

Information may be processed by service providers that support website hosting, analytics, communications, warranty services and security. We may also disclose information when required by law or to protect legitimate rights and safety. We do not sell personal information to advertisers.

Retention and security

We retain information only for as long as reasonably required for the purpose for which it was collected, legal obligations, support records or dispute resolution. We use reasonable organisational and technical safeguards, but no internet transmission or storage method is completely risk-free.

Your choices and requests

You may decline optional analytics through the website preference banner. To request access, correction or deletion of information you have provided to us, contact 4u@cloude.co.in. We may need to verify the request and retain information where required by law.

External links and children

Our website may link to WhatsApp, YouTube, Google services and CLOUDE Care. Their own terms and privacy practices may apply. The website is intended for general audiences and is not designed to knowingly collect personal data directly from children.

Updates

We may update this policy when our services or legal requirements change. The effective date above will be revised when material changes are published.